Notices


2020-6-18
[Important Notice of Purchasing System Error]

We’d like to announce that the purchasing system error is now fixed in "Love Tangle+" Android App.
We deeply apology for this issue.

Thank you very much for your understanding, and we are happy to help you if you have any questions regarding to this matter.

Shall we date? Team

2020-4-22
[Notification of Public Holidays in Japan]

Dear Valued Customers,

Thank you very much for your daily support and patronage of Shall we date? apps.

Due to the public holidays in Japan, our customer service will not be fully available during the following period:
From 2020-04-29 01:00 am (PST) to 2020-05-05 4:30 pm (PST)

Please note that there will be possible delay in solving your inquiry during this period.

Thank you very much for your understanding and cooperation.
We look forward to seeing you again after the holidays.

Sincerely,
Shall we date? Team

2020-4-12
[Tapjoy Inaccessible for Android Users]

We have currently fixed the issue where players were unable to purchase anything in "Moe! Ninja Girs" and "Guard me, Sherlock!" Android App.

Please be advised, you will not be able to use Tapjoy in the latest versions of "Moe! Ninja Girs" and "Guard me, Sherlock!" Android App.
If you still wish to use Tapjoy, please continue playing the current versions of these games.
We are now investigating this issue and we will make an announcement as soon as the issue is solved.

Thank you,

Shall we date? Team

2020-1-28
[About iOS in-app purchase error]

Dear iOS Users,

Thank you for playing Shall we date? games.
The in-app purchasing system error has been solved by App Store.
There was an issue in which purchased items wouldn't appear. That issue has been resolved, so please check your account to confirm your purchases.
We deeply apologize for any inconvenience that this may have caused you.
Thank you for your understanding.

Shall we date? Team

2020-1-27
[Important notice]

Thank you for playing the Shall we date? series.

Due to changes in Facebook’s and Apple’s policies, it has become difficult to continue updates and maintain service for the iOS versions of the games below. For this reason, we have decided to stop service for these games.

Users can still play the Android and Canvas versions of these games.
These games can be accessed through the “Dear Otome / Shall we date?” app, so please feel free to download them by using the link below.

Details concerning the applications and the dates of their termination are as follows:

▼▼Applicable Titles
Service of the following games for the iOS versions will be terminated.
Users can still play the Android and Facebook versions of these games as they are now.
Shall we date?: Love Tangle+ (iOS only, Android and Facebook Canvas are NOT subject to)
Shall we date?: Lost Alice+ (iOS only, Android and Facebook Canvas are NOT subject to)
Shall we date?: Wizardess Heart+ (iOS only, Android and Facebook Canvas are NOT subject to)
Shall we date?: Blood in Roses+ (iOS only, Android and Facebook Canvas are NOT subject to)
Shall we date?: Ninja Shadow+ (iOS only, Android and Facebook Canvas are NOT subject to)

▼Service Termination Dates
February 26, 2020 9:00 PM (PST): Users will be unable to newly install the application, and coins will no longer be purchasable.
*The application will not be available for re-installation or updates.

March 24, 2020 9:00 PM (PST): Termination of Service
*The above dates are subject to change without prior notice.

▼What happens after the termination?
The iOS versions can be accessed through the “Dear Otome” app, so please transfer your data to “Dear Otome” before the termination date.
Users can still play the Android and Facebook versions of these games as they are now.

▼▼How to transfer data to “Dear Otome”
1. Install “Dear Otome”
2. Open the application and click the “Transfer” button on the “Transfer Your Game Data” screen.
3. Check the box and click the “Continue to Transfer” button.
4. After confirming that the games have reached the status of “Done” inside the “App Information” button, click “Start Playing” to finish the transfer.

▼▼URL to “Dear Otome / Shall we date?” in the App Store
https://app.adjust.com/xv34nap

▼▼Dear Otome/ Shall we date?
Six popular titles in our Shall we date? series are now available in one app! Ninja Shadow+, Wizardess Heart+, Blood in Roses+, Love Tangle+, Lost Alice+, and Guard me, Sherlock!
- Free to play.
- Get more information about active games with one click.
- Check the latest characters and stories for all the games at a glance.
- Vote for your favorite character in the exclusive ranking system.
- Access to all of your active games in My Games!
...PLUS more new stories and fun events every week!
Meet your love, discover your own path, create your style, and find your happily ever after! Let the stories take your breath away...

▼▼Contact
If you have any questions concerning this issue, please send an inquiry to the following e-mail address:
https://shallwedate.jp/en/soap_sendSupportMail.html

There will be no refunds or exchanges for any items and/or coins purchased in the application.
We sincerely apologize to all of our users concerning this issue.
Thank you for understanding and for being a supporter of the SWD series.

-The Shall we date? team

2020-1-27
[Important notice]

Thank you for always playing our Shall we date? series. We regret to inform you that we will be ending service of the games below on March 24, 2020 9:00 PM (PST).

▼Applicable Titles
Shall we date?: Destiny Ninja (both iOS and Android)
Shall we date?: My Sweet Prince+ (both iOS and Android)
Shall we date?: Ninja Love+ (both iOS and Android)
Shall we date?: Mononoke Kiss+ (both iOS and Android)
Shall we date?: Angel or Devil+ (both iOS and Android)
Shall we date?: Magic Sword+ (both iOS and Android)
Shall we date?: Scarlet Fate+ (both iOS and Android)
Shall we date?: Ninja Assassin+ (both iOS and Android)
Shall we date?: Lost Island+ (both iOS and Android)
Shall we date?: My Fairy Tales+ (both iOS and Android)
Shall we date?: THE NIFLHEIM+ (both iOS and Android)
Shall we date?: Destiny Ninja 2+ (all iOS, Android, and Facebook Canvas)
Shall we date?: Oz+ (all iOS, Android, and Facebook Canvas)
Shall we date?: Modern Cinderella+ (all iOS, Android, and Facebook Canvas)
Shall we date?: We the Girls+ (both iOS and Android)
Shall we date?: Pirates -Treasured Love in the Ocean- (both iOS and Android)

▼Service Termination Dates
February 26, 2020 9:00 PM (PST): Users will be unable to newly install the application, and coins will no longer be purchasable.
*The application will not be available for re-installation or updates.
*The sale of Pirates' stories has already been terminated since 2018-12-27.

March 24, 2020 9:00 PM (PST): Termination of Service
*The above dates are subject to change without prior notice.

▼What happens after the termination?
Users will be unable to access the games, and won’t be able to play the apps after the termination date.

▼▼Contact
If you have any questions concerning this issue, please send an inquiry to the following e-mail address:
https://shallwedate.jp/en/soap_sendSupportMail.html

There will be no refunds or exchanges for any items and/or coins purchased in the application.
We sincerely apologize to all of our users concerning this issue.
Thank you for understanding and for being a supporter of the SWD series.

-The Shall we date? team


2020-1-27
[Important notice]

Thank you for always playing our Shall we date? series. We regret to inform you that we will be ending service of the games below on March 17, 2020 9:00 PM (PST).

▼Applicable Titles (Paid Versions)
Shall we date?: Memories Can't Wait (both iOS and Android)
Shall we date?: Mononoke Kiss (both iOS and Android)
Shall we date?: Magic Sword (both iOS and Android)
Shall we date?: Can't Say No (both iOS and Android)
Shall we date?: Angel or Devil (both iOS and Android)
Shall we date?: My Fairy Tales (both iOS and Android)
Shall we date?: Hero in Love (both iOS and Android)
Shall we date?: Lost Island (both iOS and Android)
Shall we date?: Never Look Back (both iOS and Android)
Shall we date?: Scarlet Fate (both iOS and Android)
Shall we date?: Guilty Alice (both iOS and Android)
Shall we date?: Castle Break (both iOS and Android)
Shall we date?: Demons' Bond (both iOS and Android)
Shall we date?: Scarlet Fate II (both iOS and Android)
Shall we date?: War of Prayers (both iOS and Android)
Shall we date?: Arabian Dreams (both iOS and Android)
Shall we date?: Eternal Vows (both iOS and Android)
Shall we date?: Princess Arthur (both iOS and Android)
Shall we date?: Teen Samurai (both iOS and Android)

▼Service Termination Dates
February 19, 2020 9:00 PM (PST): Users will be unable to newly install the application, and coins will no longer be purchasable.
*The application will not be available for re-installation or updates.
March 17, 2020 9:00 PM (PST): Termination of Service
*The above dates are subject to change without prior notice.

▼What happens after the termination?
Users will be unable to access the games, and won’t be able to play the apps after the termination date.

▼▼Contact
If you have any questions concerning this issue, please send an inquiry to the following e-mail address:
https://shallwedate.jp/en/smap_sendSupportMail.html

There will be no refunds or exchanges for any items and/or coins purchased in the application.
We sincerely apologize to all of our users concerning this issue.
Thank you for understanding and for being a supporter of the SWD series.

-The Shall we date? team

2019-12-24
[Important notice]

Thank you for playing “Shall we date?: Guard me, Sherlock!+”

Due to changes in Facebook’s and Apple’s policies, it has become difficult to continue updates and maintain service for the iOS version of “Shall we date?: Guard me, Sherlock!” For this reason, we have decided to stop service for the game.

Users can still play the Android and Canvas versions of the game.
“Guard me Sherlock!” is accessible through “Dear Otome / Shall we date?” so please feel free to download it by using the link below.

Details concerning the application and the dates of its termination are as follows:
January 16, 2020 9:00 PM (PST): Users will be unable to newly install the application, and coins will no longer be purchasable
*The application will not be available for re-installation or updates.
January 23, 2020 9:00 PM (PST): Termination of service
*The above dates are subject to change without prior notice

▼▼How to transfer data to “Dear Otome”:
1. Install “Dear Otome”
2. Open the application and click the “Transfer” button on the “Transfer Your Game Data” screen.
3. Check the box and click the “Continue to Transfer” button.
4. After confirming that “Guard me, Sherlock!+” has reached the status of “Done” inside the “App Information” button, click “Start Playing” to finish the transfer.

* You can transfer all your data including story progress and purchased items to the Dear Otome app.
* Please complete the data transition before January 23, 2020 9:00 PM (PST), the date that Guard me, Sherlock!+ will be discontinued on the iOS app.

▼▼URL to “Dear Otome / Shall we date?” in the app store
https://app.adjust.com/5jswph2

▼▼Contact
If you have any questions concerning this issue, please send an inquiry to the following e-mail address:
ios-sherlock-egsupport@nttsolmare.com

There will be no refunds or exchanges for all items and/or coins purchased in the application.
We sincerely apologize to all of our users concerning this issue.
Thank you for understanding and for being a supporter of the SWD series.

-The “Shall we date?: Guard me, Sherlock!+” team