Obey Me! Support

What is your inquiry about?

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In-app Purchases

VIP Membership

Network Error

Data Recovery

Nightmare

Other Issues

Birthday Change Request

Comments or Requests

Delete Account

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Date and time the problem occurred

Country (or U.S. state) of residence

Have you performed the following troubleshooting steps before submitting your inquiry?

Yes

Reboot your device
Clear the app cache
Update OS version, proceeding at your own risk
Close other apps that are running in the background
Switch internet connection between Wi-Fi and 4G
Access Home (D.D.D.) > Akuzon

Attach a screenshot of receipt from the purchase

You can check your purchase history from:

For Android users who have installed the Obey Me! app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Precise nature of the problem

Would you like to cancel your VIP membership?: Yes No

Please note that you can cancel your VIP membership by following the steps below:

For Android users:

Google Play Store > Menu > Subscriptions > Obey Me! > Cancel Subscription

For iOS users:

Settings > iTunes & App Store > Apple ID > View Apple ID > Subscription > Obey Me! > Cancel Subscription

Has the problem been solved?: Yes No

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Date and time the problem occurred

Country (or U.S. state) of residence

Have you performed the following troubleshooting steps before submitting your inquiry?

Yes

Reboot your device
Clear the app cache
Update OS version, proceeding at your own risk
Close other apps that are running in the background
Switch internet connection between Wi-Fi and 4G
Access Home (D.D.D.) > Akuzon
Tap VIP > Restore

Attach a screenshot of receipt from the purchase

You can check your purchase history from:

For Android users who have installed the Obey Me! app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Precise nature of the problem

Are you stuck on the title screen?: Yes No

Please add a screenshot of the title screen.

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Are you using a device with more than 2GB RAM?: Yes No I don't know

Date and time the problem occurred

Country (or U.S. state) of residence

Precise nature of the problem

Please add screenshots and movies that show the problem (15MB max.) They are extremely helpful to us in solving the problem.

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Are you using a device with more than 2GB RAM?: Yes No I don't know

Date and time the problem occurred

Country (or U.S. state) of residence

Precise nature of the problem

Do you remember your transfer code and password?: Yes No

On your new device/account, please perform the following steps:

Install the Obey Me! app > Title screen > Transfer Data > Enter Transfer Code > Input your Transfer Code and Transfer Password > Tap Transfer

Has the problem been solved?: Yes No

Was your original account registered to a Facebook account/Apple ID?: Yes No

On your new device/account, please perform the following steps:

Install the Obey Me! app > Title screen > Transfer Data > Facebook Connect/Sign in with Apple > Choose your Facebook account/Apple ID and log in

Has the problem been solved?: Yes No

Can you access your original account?: Yes No

Prepare your data for transfer by creating a Transfer Code:

A) Using your original account...

Open the Home page > Options (under the Settings icon) > Transfer Data
Enter the same Transfer Password of your choice in ‘Transfer Password’ and ‘Confirm password’
Tap Continue
Write down your Transfer Code and Transfer Password somewhere safe

Once these steps have been successfully completed,

B) On your new device...

Install the game and open the Title page
Tap Transfer Data > Enter Transfer Code
Input your Transfer Code/Transfer Password and Transfer

Prepare your data for transfer using a Facebook account/Apple ID:
A) Using your original account...

Open the Home page (D.D.D.) > Options (under the Settings icon) > Transfer Data
Tap Facebook Connect/Sign in with Apple
Choose your Facebook account/Apple ID and log in

Once this has been successfully completed,

B) On your new device...

Install the Obey Me! app and open the Title page
Tap Transfer Data > Facebook Connect/Sign in with Apple
Choose your Facebook account/Apple ID and log in

Has the problem been solved?: Yes No

Please note the following:: We can only recover data for any and all NTT Solmare games a total of one time. If you choose to have your data recovered this time, you will not be able to recover your data for any games again.; Any pre-existing game data on a different device or the original device can no longer be used after linking the game data as it is not possible to play using the game data from a single account on multiple devices.

User ID

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Current ID

Previous ID (ID you would like to have linked or restored)

In-game username

In-game birthday: Month

Day

Screenshots of receipts for any and all purchases that you made in the game

You can check your purchase history from:

For Android users who have installed the Obey Me! app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Date you started playing the game

Date you last played the game on your previous account

Your Level

Progress you made in Your Tasks

Normal

Hard

Name of the character(s) you had the highest Intimacy Level with:

List the details of 5 UR cards you possessed

(Title, Character, Demon/Memory, etc.)

List the details of 5 SSR cards you possessed

(Title, Character, Demon/Memory, etc.)

:D JOBS you unlocked

The country and area in which you are playing Obey Me!

What time zone did you set on the device you used to play with?

Amount of Devils Points you possessed

Amount of Grimm you possessed

Precise nature of the problem

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Are you using a device with more than 2GB RAM?: Yes No I don't know

Have you performed the following troubleshooting steps before submitting your inquiry?

Yes

Reboot your device
Clear the app cache
Update OS version, proceeding at your own risk
Close other apps that are running in the background
Switch internet connection between Wi-Fi and 4G

Have you checked your Summoning results/cards before submitting your inquiry?

Yes
Your results: Nightmare > Summoning Results in the upper left of the Nightmare
Your cards: Contacts > Demon / Memory / Card Piece

Nightmare chapter/event you were playing

Date and time the problem occurred

Country (or U.S. state) of residence

Please add screenshots and movies that show the problem (15MB max.)

Precise nature of the problem

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Are you using a device with more than 2GB RAM?: Yes No I don't know

Date and time the problem occurred

Country (or U.S. state) of residence

Please add screenshots and movies that show the problem (15MB max.)

Precise nature of the problem

Please be aware that in-game birthday changes are offered on a one-time-only basis. Please Note: - It will take about a week to complete. - We will investigate your account and may decline your request if necessary. Have you received our birthday change service before?: Yes No

Please note that we are not able to accept the second request.
Thank you for your understanding.

User ID

In-game username

Your current in-game birthday: Month

Day

Preferred in-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Please add a screenshot of the entire page of the following location:

Obey Me! Home > Options (under the settings icon) > User

Precise nature of the problem

User ID

In-game username

In-game birthday: Month

Day

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

Please write any feedback or comments in the form below. Thank you.

Can you access Obey Me! through the app?: Yes No

Please try the following on the account you wish to delete:

Go to the Obey Me! Home screen > Options (in the settings option in the upper right) > Delete your account, then press Delete after reading the caution notice.

Please note the following:: Your account will be deleted in one week. Please note that after your account is deleted, you will no longer be able to play Obey Me! on that account.; If you open the Obey Me! app even one time within one week of applying to get your account deleted, the request for it to be deleted will be automatically cancelled.; For VIP members, please be aware it is your responsibility to cancel your subscription or get any refunds.

User ID

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS: iOS Android; Version:

Device model

User ID (User ID you would like to delete)

In-game username

In-game birthday: Month

Day

Screenshots of receipts for any and all purchases that you made in the game

You can check your purchase history from:

For Android users who have installed the Obey Me! app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Date you started playing the game

Date you last played the game on your account

Your Level

Progress you made in Your RAD Tasks

Normal

Hard

Name of the character(s) you had the highest Intimacy Level with

List the details of 5 UR cards you possessed

(Title, Character, Demon/Memory, etc.)

List the details of 5 SSR cards you possessed

(Title, Character, Demon/Memory, etc.)

:D JOBS you unlocked

The country and area in which you are playing Obey Me!

What time zone did you set on the device you used to play with?

Amount of Devils Points you possessed

Amount of Grimm you possessed

Precise nature of the problem