Contact Support

What is your inquiry about?

  • ---------------
User ID

In-game username

In-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
Date and time the problem occurred

Country (or U.S. state) of residence

Have you performed the following troubleshooting steps before submitting your inquiry?

  1. Reboot your device
  2. Clear the app cache
  3. Update OS version, proceeding at your own risk
  4. Close other apps that are running in the background
  5. Switch internet connection between Wi-Fi and 4G
  6. Retry opening Akuzon from within the app

Attach a screenshot of receipt from the purchase

You can check your purchase history from:

For Android users who have installed the Obey Me! Nightbringer app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Precise nature of the problem
Would you like to cancel your VIP membership?

Please note that you can cancel your VIP membership by following the steps below:

For Android users:

Google Play Store > Menu > Subscriptions > Obey Me! Nightbringer > Cancel Subscription

For iOS users:

Settings > iTunes & App Store > Apple ID > View Apple ID > Subscription > Obey Me! Nightbringer > Cancel Subscription

Has the problem been solved?
User ID

In-game username

In-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
Date and time the problem occurred

Country (or U.S. state) of residence

Have you performed the following troubleshooting steps before submitting your inquiry?

  1. Reboot your device
  2. Clear the app cache
  3. Update OS version, proceeding at your own risk
  4. Close other apps that are running in the background
  5. Switch internet connection between Wi-Fi and 4G
  6. Retry opening Akuzon from within the app
  7. Tap VIP > Restore

Attach a screenshot of receipt from the purchase

You can check your purchase history from:

For Android users who have installed the Obey Me! Nightbringer app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Precise nature of the problem

Are you stuck on the title screen?
Please add a screenshot of the title screen.

User ID

In-game username

In-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
If on Android, does your device have more than 3GB of RAM? If on iOS, more than 2GB of RAM?
Date and time the problem occurred

Country (or U.S. state) of residence

Precise nature of the problem

Please add screenshots and movies that show the problem (15MB max.)
They are extremely helpful to us in solving the problem.

User ID

In-game username

In-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
If on Android, does your device have more than 3GB of RAM? If on iOS, more than 2GB of RAM?
Date and time the problem occurred

Country (or U.S. state) of residence

Precise nature of the problem

Do you remember your transfer code and password?

On your new device/account, please perform the following steps:

Install the Obey Me! Nightbringer app > Title screen > Transfer Data > Enter Transfer Code > Input your Transfer Code and Transfer Password > Tap Transfer
Has the problem been solved?
Was your original account registered to a Facebook account/Apple ID?

On your new device/account, please perform the following steps:

Install the Obey Me! Nightbringer app > Title screen > Transfer Data > Facebook Connect/Sign in with Apple > Choose your Facebook account/Apple ID and log in
Has the problem been solved?
Can you access your original account?

Prepare your data for transfer by creating a Transfer Code:

A) Using your original account...
  1. Open the Home page > Options (under the Settings icon) > Transfer Data
  2. Enter the same Transfer Password of your choice in ‘Transfer Password’ and ‘Confirm password’
  3. Tap Continue
  4. Write down your Transfer Code and Transfer Password somewhere safe

Once these steps have been successfully completed,

B) On your new device...

  1. Install the game and open the Title page
  2. Tap Transfer Data > Enter Transfer Code
  3. Input your Transfer Code/Transfer Password and Transfer

Prepare your data for transfer using a Facebook account/Apple ID:
A) Using your original account...

  1. Open the Home page > Options (under the Settings icon) > Transfer Data
  2. Tap Facebook Connect/Sign in with Apple
  3. Choose your Facebook account/Apple ID and log in

Once this has been successfully completed,

B) On your new device...

  1. Install the Obey Me! Nightbringer app and open the Title page
  2. Tap Transfer Data > Facebook Connect/Sign in with Apple
  3. Choose your Facebook account/Apple ID and log in
Has the problem been solved?
Please note the following:

User ID

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
Current User ID
Previous User ID (User ID you would like to have linked or restored)
In-game username

In-game birthday

Month
Day

Screenshots of receipts for any and all purchases that you made in the game

You can check your purchase history from:

For Android users who have installed the Obey Me! Nightbringer app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Date you started playing the game

Date you last played the game on your previous account

Your Level

Progress you made in Ruri★Tunes

Normal

Hard

Name of the character(s) you had the highest Intimacy Level with:

List the details of 5 UR cards you possessed

(Title, Character, Demon/Memory, etc.)

List the details of 5 SSR cards you possessed

(Title, Character, Demon/Memory, etc.)

:D JOBS you unlocked

The country and area in which you are playing Obey Me! Nightbringer

What time zone did you set on the device you used to play with?

Amount of Devils Points you possessed
Amount of Grimm you possessed
Precise nature of the problem

User ID

In-game username

In-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
If on Android, does your device have more than 3GB of RAM? If on iOS, more than 2GB of RAM?

Have you performed the following troubleshooting steps before submitting your inquiry?

  1. Reboot your device
  2. Clear the app cache
  3. Update OS version, proceeding at your own risk
  4. Close other apps that are running in the background
  5. Switch internet connection between Wi-Fi and 4G

Have you checked your Summoning results/cards before submitting your inquiry?


Your results: Nightmare > Summoning Results in the upper left of the Nightmare
Your cards: Contacts > Demon / Memory / Card Piece
Nightmare chapter/event you were playing

Date and time the problem occurred

Country (or U.S. state) of residence
Please add screenshots and movies that show the problem (15MB max.)

Precise nature of the problem

User ID

In-game username

In-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
If on Android, does your device have more than 3GB of RAM? If on iOS, more than 2GB of RAM?

Date and time the problem occurred

Country (or U.S. state) of residence
Please add screenshots and movies that show the problem (15MB max.)

Precise nature of the problem

Please be aware that in-game birthday changes are offered on a one-time-only basis.

Please Note:
- It will take about a week to complete.
- We will investigate your account and may decline your request if necessary.

Have you received our birthday change service before?

Please note that we are not able to accept the second request.
Thank you for your understanding.
User ID

In-game username
Your current in-game birthday

Month
Day
Preferred in-game birthday

Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS
Version:
Device model
Please add a screenshot of the entire page of the following location:

Obey Me! Nightbringer Home > Options (under the settings icon) > User

Precise nature of the problem

User ID

In-game username
In-game birthday
Month
Day
E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS
Version:
Device model
Please write any feedback or comments in the form below. Thank you.

We will go through all messages and share them with the team, but please be aware that we generally do not reply to messages.

Can you access Obey Me! Nightbringer through the app?

Please try the following on the account you wish to delete:

Go to the Obey Me! Nightbringer Home screen > Options (in the settings option in the upper right) > Delete Account, then press Delete after reading the caution notice.
Please note the following:

User ID

E-mail

Our customer support will contact you shortly, so please make sure to enter the correct e-mail address.

OS

Version:
Device model
User ID (User ID you would like to delete)
In-game username

In-game birthday

Month
Day

Screenshots of receipts for any and all purchases that you made in the game

You can check your purchase history from:

For Android users who have installed the Obey Me! Nightbringer app from the Google Play Store:

pay.google.com

Please make sure that your order number(s) are displayed clearly in your screenshot.
Purchase order numbers begin with GPA plus 17 digits.

For Apple users:

https://support.apple.com/en-ca/HT204088

Date you started playing the game

Date you last played the game on your account

Your Level

Progress you made in Ruri★Tunes

Normal

Hard

Name of the character(s) you had the highest Intimacy Level with

List the details of 5 UR cards you possessed

(Title, Character, Demon/Memory, etc.)

List the details of 5 SSR cards you possessed

(Title, Character, Demon/Memory, etc.)

:D JOBS you unlocked

The country and area in which you are playing Obey Me! Nightbringer

What time zone did you set on the device you used to play with?

Amount of Devils Points you possessed
Amount of Grimm you possessed
Precise nature of the problem

Thank you for sending us your comments and requests.
Although we do not reply to the comments and requests, we will read through all the valuable feedback we receive and use it as a reference for future operations.
Thank you for your continued support of Obey Me! Nightbringer.
Thank you for filling out the form.
We kindly ask you to allow us some time to respond to your inquiry.
You will be contacted by our support staff as soon as possible.
If you do not receive a reply, please check your email settings to make sure that "@sub.nttsolmare.com" is set to receive emails. Also, please check your spam folder to make sure the email has not been sent there.
If you still cannot find the email, please do not hesitate to contact us again.
Thank you in advance for your continued support of Obey Me! Nightbringer.

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askme_nightbringer@sub.nttsolmare.com askme_nightbringer_ios@sub.nttsolmare.com